What is CapturePoint?
CapturePoint is a cloud service that enables Xerox ConnectKey devices to provide organizations with powerful secure document-scanning and quickly transform paper into editable, actionable information in the cloud. Using the intuitive touchscreen at any compatible Xerox ConnectKey device, users can securely scan and convert paper to searchable Microsoft Word,Excel or PDF file, in English, French and 4 other languages.
What are the Business Benefits of CapturePoint?
From small businesses to large corporations across all industries, customers are subscribing to the CapturePoint service as a productivity tool to allow anyone in the office to easily convert scanned document into editable digital content from the Xerox ConnectKey device. For less than the cost of a single desktop scanner or the time it takes a knowledge worker to re-type a few pages of paper document, the Return-On-Investment (ROI) are compelling.
How does CapturePoint compare to other OCR solutions?
CapturePoint is designed to be a productivity tool for the office with an extremely simple to use interface on the Xerox MFP.
|CapturePoint Transformer||Desktop Scanner and OCR Software||Scanner and On-Premise OCR Server|
|Ease of Use||Y||Basic Training||N - Require Training|
|Easy to Deploy||Y||N||N - Requires IT|
|System Maintenance||No Maintenance||Basic||Complicated|
|License Model||Annual Subscription per MFP||Scanner and Software Cost + Maintenance per User||Server + Software + Scanner + Maintenance|
|# of Users||Unlimited||Single User||Unlimited|
|Volume Limitation||Unlimited||Unlimited||Volume License|
|Cost||Low||~$200-$500 per Desktop||High|
Who created CapturePoint?
CapturePoint was created by Process Fusion Inc. (“PFI”) PFI is a Canadian company and a Xerox business partner helping customers to improve business processes by reducing errors associated with manual handling of documents and safely exchanging information from business systems to devices, from user to user, anywhere at any time, without worrying about data integrity or security. PFI’s Secure Information Exchange solutions, whether on-premise or in the cloud, allow organizations to further automate critical business processes, increase process velocity and reduce risks related to information delivery and governance.
What is the current version of CapturePoint?
The current version is v3.0.
Setup & Configuration
Do I need a scanner to use CapturePoint?
No, you do not need a scanner. You can scan document directly from your Xerox ConnectKey device.
What Xerox ConnectKey devices are compatible with CapturePoint?
CapturePoint supports any Xerox models running Xerox Extensible Interface Platform (EIP) version 3.0 or higher. Please refer to capturepoint.ca/support for detail.
Do I require a PC to run CapturePoint?
CapturePoint is an “App” on the Xerox ConnectKey device panel and as such does not require a PC. However, a PC is required once to download and install the App onto the Xerox ConnectKey device. The installation PC specifications are as follow: • Runtime OS: Windows 7/8 • Minimum disk space: 500 MB drive space. • Processors: Multiple Core • Memory: 2 GB of Memory Ram • Network: PC needs to be on the same network as the Xerox MFP.
Where do I download the trial version of the program?
You can download the ConnectKey device application from www.capturepoint.ca/download.html. The CapturePoint trial version is a “30 use limit” of the fully licensed version. It comes complete with the application, Installation software, Installation Guide and User Support Guide.
How can I order the CapturePoint?
You may order the CapturePoint application through your Xerox representative or your Xerox Partner or you may order directly from buy.capturepoint.ca .
Can I use the activation code I purchased on a different ConnectKey device?
Each activation code is assigned and associated with a specific ConnectKey device. The activation code cannot be moved or re-assigned to an alternate device. If you have a unique requirement or a question regarding your activation codes, please contact the CapturePoint support team at: 1-844-697-6543.
What languages does CapturePoint support?
CapturePoint supports documents both in 6 languages, namely - English, French, Portuguese, Spanish, Dutch, Italian.
Can CapturePoint help to “translate” document from English to French?
No. CapturePoint does not offer translation capabilities for this release.
Can CapturePoint recognize text that contains unusual symbols (pictograms, the © and ® symbols, etc.)?
CapturePoint has the latest technology to recognize images.
Can CapturePoint capture hand-written text?
CapturePoint can only capture printed texts.
Can I scan in colour?
The option to scan in colour is fully functional for PDF documents. The next release will extend the colour scanning feature for both Word and Excel documents.
Is there a size limitation of the scanned document?
A 10 Mb limit has been installed in the CapturePoint cloud. This limit should conform with most business Email system’s limitations.
How long should I expect before I receive the converted document?
You should expect to receive your converted emailed document within a minute or two after scanning. Of course each user may have a slightly different response time based on the Internet configuration at the respective site.
What is required for a user when uploading documents to Dropbox or other cloud-based repositories?
The user account for accessing Dropbox or other cloud-based repositories must have write and folder creation access.
What is required for a DocuShare or SharePoint system to work with CapturePoint?
The DocuShare or SharePoint system must be Internet facing. A system that cannot be accessed from the Internet will not work.
What is the delivery method called Fax on CapturePoint?
CapturePoint allows a scanned document to be delivered to a North American fax number. Each licensed CapturePoint device can send up to 30 faxes every calendar month.
Data Center & Security
Is my data secure?
Yes. CapturePoint encrypts all data communications between the Xerox ConnectKey device and our cloud platform using SSL technology.
Do you store any data that we uploaded to the CapturePoint service?
No. Once document is “transformed”, the document is deleted from the conversion system to offer total peace of mind.
Where are the Data Centers located?
CapturePoint services utilize Global data centers from Microsoft Azure.
How reliable is the service?
CapturePoint services is residing at Uptime Institute Tier-III certified data center with full system redundancy. We are targeting a 99.9+% system uptime to ensure customer satisfaction.
Is there extra cost for maintenance and support for CapturePoint?
The annual subscription of the CapturePoint service already includes all maintenance and support. Since all the updates and maintenance are performed in the Cloud, you do not need to worry about upgrade and system maintenance.
How do I obtain support?
You can reach the support team at www.capturepoint.ca/support.html.